Frequently Asked Questions
Find answers to common questions about AresNova smart gadgets
Secure Payment
100% secure transactions
Fast Delivery
Quick shipping worldwide
Easy Returns
30-day return policy
Orders & Shipping
Standard shipping typically takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Absolutely! You'll receive a tracking number via email once your order ships.
Payments
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your payment details.
Yes, we offer flexible payment plans through our payment partners for eligible purchases.
Returns & Refunds
We offer a 30-day return policy for unused items in original packaging. Contact us to initiate a return.
Refunds are processed within 5-7 business days after we receive your return. It may take additional time for your bank to process.
For defective items, we cover return shipping. For other returns, customers are responsible for return shipping costs.
Products
Yes, all AresNova products come with a 1-year manufacturer warranty covering defects and malfunctions.
Most of our products are compatible with iOS and Android devices. Check individual product specifications for details.
We offer limited customization options for bulk orders. Contact our sales team for more information.
Support
You can reach us via email, phone, or live chat. Our support team is available Monday-Friday, 9 AM - 6 PM.
Yes, our technical support team can help with setup, troubleshooting, and product usage questions.
Product manuals are available on individual product pages and can also be emailed to you upon request.